Refund policy

Last update:03 June 2021

Thank you for purchasing on Net Coatings.Shop.

If, for any reason, you are not completely satisfied with a purchase, please review our refunds and returns policy.

The following terms apply to all products purchased with us.

Interpretation and definitions


Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions will have the same meaning regardless of whether they appear in the singular or plural.


For the purposes of this Return and Refund Policy:

  • The Company (referred to as"the Company","We","Us"or"Our"in this Agreement) refers to Net Coatings Srl, Via Emilia, 2 - Monselice -35043 -PD.

  • Goods refer to items offered for sale on the Service.

  • Orders indicate a request by the user to purchase goods from us.

  • Service refers to the Site.

  • You mean the person who accesses or uses the Service, or the company or other legal entity on behalf of which that person accesses or uses the Service, as the case may be.

Your rights to cancel your order

You have the right to cancel your order within 30 days without giving any reason to do so, pursuant to Legislative Decree 206/2005.

Except for glazes and sample colors or RAL, these goods, specially produced for the user, are NOT subject to returns and/or refunds.

The deadline for canceling an Order is 30 days from the date on which you received the goods or on which a third party appointed by you, other than the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

  • By

We will refund you no later than 14 days from the day we receive the returned goods. We will use the same payment methods used by the User for the Order and the User will not have to incur any costs for this refund.

Conditions for returns

In order for the goods to be eligible for a return, please ensure that:

  • The goods have been purchased in the last 30 days
  • The goods are in the original packaging
  • The goods are not damaged
  • The goods have not been opened and/or used.

The following Goods cannot be returned:

  • The supply of Goods packaged on your indications or clearly personalized.
  • The supply of Goods which by their nature are not suitable to be returned, deteriorate rapidly or have expired.
  • The supply of Goods that are not suitable for return for reasons of health protection or hygiene and have been opened after delivery.
  • The supply of Goods which, after delivery, are, by their nature, inseparably mixed with other items.

We reserve the right to refuse the return of any merchandise that does not meet the above return conditions in our sole discretion.

Contact us

If you have any questions about our returns and refunds policy, please contact us:

  • By email:customer