To return the item or change color or size, write an email to:
- Name and surname;
- Purchase platform (eg: Ebay - ManoMano - Amazon - Online Shop);
- Order number;
- Reason for the return;
- Telephone contact.
INSERT THIS SHEET INSIDE THE PACKAGE IF IT WAS NOT PROVIDED TO YOU.
Please check the email before sending it to prevent it from being undelivered.
After receiving the email, a link will be sent to the email address provided at the time of purchase, where you can select your return preferences.
In case of color, number or size change, the correct product will be shipped only after receipt of the returned product and no amount will be charged, unless the products show particular damage, in this case a possible amount will be charged or subtracted in case of returned.
The shipment will also be made within 5 working days from the delivery of the wrong product, if the times should be longer please contact us.
If the requested product is not available, the shipping times for the correct product can be between 5 - 15 working days.
INSTRUCTIONS FOR CLOSING THE PACKAGE:
insert the product inside the original box, together with the original packaging, make sure that the products are / are well protected, close the package with adhesive tape and do not attach any labels, it will be the courier to apply everything.
THE RETURN IS ACCEPTED WITHIN 30 DAYS FROM THE RECEIPT OF THE PACKAGE
In case of return without exchange, the money will be issued only after receipt of the goods no later than 10 days.
The refund is made ONLY for the amount of the order, if you were to return the item with a courier other than ours, you will not be refunded any extra costs.
Whether the packaging or productsI'm damaged or evidently used, a part will be retained or in extreme cases a refund will not be issued.