RETURNS - REFUNDS - BILLING
To return the item or change color or size write an email to::
- Name and surname;
- Purchasing platform ES .: Ebay - ManoMano - Amazon - Online Shop;);
- Order number;
- Reason for return;
- Telephone contact.
INSERT THIS SHEET INSIDE THE PACKAGE IF IT WAS NOT PROVIDED TO YOU.
Please check the email before sending it to prevent it from not being delivered.
After receiving the email, a link will be sent to the email address provided at the time of purchase, where you can select your return preferences.
In case of color, number or size change, the correct product will be shipped only after receipt of the returned product and no amount will be charged, unless the products show particular damage, in this case a possible amount will be charged or subtracted in case of made.
The shipment will also be made within 5 working days from the delivery of the wrong product, if the times should be longer please contact us.
If the requested product is not available, the shipping times for the correct product can be between 5 - 15 working days.
INSTRUCTIONS FOR CLOSING THE PACKAGE:
insert the product inside the original box, together with the original packaging, make sure that the products are / are well protected, close the package with adhesive tape and do not attach any labels, it will be the courier to apply everything.
RETURN IS ACCEPTED WITHIN 30 DAYS OF RECEIVING THE PACKAGEO
In case of return without exchange, the money will be issued only after receipt of the goods no later than 10 days.
The refund is made ONLY for the amount of the order, if you were to return the item with a courier other than ours, you will not be refunded any extra costs.
Whether the packaging or productsI'm damaged or evidently used, a part will be retained or in extreme cases a refund will not be issued.
THE ISSUE OF THE INVOICE MUST BE REQUESTED AT THE TIME OF PURCHASE, SINCE THE PACKAGE IS SHIPPED IT IS NO LONGER POSSIBLE TO REQUEST IT.RLA.
For each purchase a regular receipt will be issued, except if an invoice is requested, the receipt is filed in our systems, if you want a copy, write a request email to firstname.lastname@example.org, indicating:
- Purchasing platform ES .: Ebay - ManoMano - Amazon;);
- Order number;
A regular invoice will be issued, only IF all the data for electronic invoicing will be provided.
If all data are not provided, you will be contacted and you will have 2 working days to provide them, after 2 working days a receipt will be issued, and it will no longer be possible to receive an invoice.
Net Coatings uses the deferred collective billing system, this means that at the time of purchase it will not be possible to receive the invoice instantly, but a D.D.T. .
At the end of the month, when the invoicing will be carried out, a regular electronic and courtesy invoice will arrive.